FREQUENTLY ASKED QUESTIONS

WELCOME TO MY CREATIVE SPACE

I have studied and worked in textiles since 2007. I am a graduate of the Craft and Design Textiles program at Sheridan College. My first textile love was knitting but I have grown to love so many processes throughout the years, from embroidery to felting to block printing and screen printing. In my final year at Sheridan, my thesis work was about quilting and natural dyeing, and this is still the focus of my work today.

I strive to stock my little online shop with with curated selection of sewing, knitting and crafting supplies that are conscientious and thoughtful. You will find that all the fabrics and yarns are constructed of natural fibres, with a focus on organically grown fibres. Throughout the next year, I will continue to add handmade items to the shop, and I can't wait to hear what you think of them.

Here's to more making, mending, and doing our best to live slower and more thoughtful lives.

Thank you so much for stopping by,

Debbie

Have a question about customer support? Check the menu below to see if we've already got an answer for what you're wondering.

Still can't find what you're looking for? Send us an email at handmade@deargemini.com.

COVID-19 Safety Procedures
All products are prepared in a clean and sanitary work environment. All products and orders are prepared by only the DEAR GEMINI Team.
When can I expect my order to ship and arrive?
We do our very best to have orders processed and shipped within 3-5 business days of being placed.
Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during holiday seasons and sales due to the high volume of orders received.
What are your shipping rates?
ONTARIO, CANADA
$12 Regular Shipping
$18 Xpress Shipping
ALL OTHER PROVINCES AND TERRITORIES IN CANADA
$15 Regular Shipping
$20 Xpress Shipping
UNITED STATES
$20 Regular Shipping
NOT WITHIN NORTH AMERICA?
Send us an email for a shipping quote: handmade@deargemini.com
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at handmade@deargemini.com with your name and order number, and we will look into it for you.
My order arrived and the contents are damaged. What do I do?
In the event that your order arrives damaged in any way, please email us as soon as possible at handmade@deargemini.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Do you offer Local Pickup?
Yes, local pickup is available in St. Catharines, Ontario. Please only select this option at checkout if you are able to pick up within the Niagara Region.
Do you have any current discount codes?
The best way to be in the know about sales and special promotions is to join our mailing list.
Follow along with us on Instagram at @dear_gemini_ for reminders of any active promotions.
Do you accept returns or exchanges?
Quite simply, no. We do not offer returns or exchanges on products purchased in the shop. There's no way to uncut fabric, unpick embroidery, or reverse the crack in a book's spine.
Due to the nature of our products, all items are final sale. However, if you have any questions or concerns about your order, please do not hesitate to contact us by email at handmade@deargemini.com.
How do your workshops work?

MAKER & OWNER

MEET DEBBIE

WELCOME TO MY CREATIVE SPACE

SOME WAYS I LIKE TO CREATE ARE...

NATURAL DYES

SCREEN PRINTING

WEAVING

POTTERY

PATCHWORK + QUILTING

KNITTING

FREQUENTLY ASKED QUESTIONS

SUPPORT

LEGAL

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