Have a question about customer support? Check the menu below to see if we've already got an answer for what you're wondering.
Still can't find what you're looking for? Send us an email at handmade@deargemini.com.
- COVID-19 Safety Procedures
- When can I expect my order to ship and arrive?
- What are your shipping rates?
- How do I check the status of my order?
- My order arrived and the contents are damaged. What do I do?
- Do you offer Local Pickup?
- Do you have any current discount codes?
- Do you accept returns or exchanges?
- How do your workshops work?
-
All products are prepared in a clean and sanitary work environment. All products and orders are prepared by only the DEAR GEMINI Team.
-
We do our very best to have orders processed and shipped within 3-5 business days of being placed.
Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during holiday seasons and sales due to the high volume of orders received.
-
ONTARIO, CANADA
$12 Regular Shipping
$18 Xpress Shipping
ALL OTHER PROVINCES AND TERRITORIES IN CANADA
$15 Regular Shipping
$20 Xpress Shipping
UNITED STATES
$20 Regular Shipping
NOT WITHIN NORTH AMERICA?
Send us an email for a shipping quote: handmade@deargemini.com
-
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at handmade@deargemini.com with your name and order number, and we will look into it for you. -
In the event that your order arrives damaged in any way, please email us as soon as possible at handmade@deargemini.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
-
Yes, local pickup is available in St. Catharines, Ontario. Please only select this option at checkout if you are able to pick up within the Niagara Region.
-
The best way to be in the know about sales and special promotions is to join our mailing list.
Follow along with us on Instagram at @dear_gemini_ for reminders of any active promotions.
-
Quite simply, no. We do not offer returns or exchanges on products purchased in the shop. There's no way to uncut fabric, unpick embroidery, or reverse the crack in a book's spine.
Due to the nature of our products, all items are final sale. However, if you have any questions or concerns about your order, please do not hesitate to contact us by email at handmade@deargemini.com.
-